Frequently Asked Questions
Everything you need to know about shopping with BRIO.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Express shipping is available for 1-2 day delivery. Orders over $75 qualify for free standard shipping within the continental US.
What is your return and exchange policy?
We want you to love your fit. If you're not satisfied, you can return or exchange unworn items with original tags within 30 days of purchase. Return shipping is free for all exchanges.
How do I find the right size?
Each product page features a detailed 'Size & Fit' guide. We provide exact measurements for every garment to ensure you find the perfect match for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At BRIO, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.